As we’ve helped our merchants tackle fraud throughout the years, we’ve found that managing and disputing chargebacks can be a huge pain. Keeping track of chargebacks can be lost in the routine of running a business, and it doesn’t help that the window to dispute a chargeback has been reduced recently per the card associations. Filing a dispute on a chargeback and keeping track of disputes can be a burden on its own. Our chargeback management tool aims to reduce the time to dispute and to simplify the process overall for your benefit.

Our chargeback management tool emails you as soon as a chargeback posts. Our interface displays all relevant chargeback data, including a link to the original transaction and the original transaction’s order ID if provided. Filing a dispute is as simple as uploading your applicable documents and clicking submit. This easy-to-use tool has directly increased the number of won disputes by our merchants.